FAQ / Frequently Asked Questions
- What size are the bracelets?
- How long are the necklaces?
- What is the difference between classic and petite bracelets?
- What is the Relaxed Fit Collection?
- Can I order any bracelet or necklace in Relaxed Fit size?
- What size bracelet should my little girl choose for her age - petites or little girls?
- How long are the pendants?
- Can I have beads added to my watch?
- Can I special order a watch?
- Can I buy individual beads?
- Is it possible to have my bracelet or necklace restrung?
- Can I ask for a special design to be made?
- What are the beads made of?
- Is the jewelry durable?
- How often will my bracelet (necklace) need to be restrung?
- Are your products lead-free?
- How do I care for/clean my Angela Moore jewelry?
- Why did my fluted silver- or gold-plated accents change color if I haven't worn them?
- Do you do custom orders?
- Do you offer a warranty?
- What is your Return/Exchange Policy?
- Do you honor price adjustments
- What should I do if I have additional questions?
What size are the bracelets?
Regular Classic and Petite bracelets are approximately 7.5 inches in length. Relaxed Fit Classic bracelets are approximately 8.5 inches in length..
How long are the necklaces?
Regular necklaces are approximately 18 inches. Relaxed Fit necklaces are approximately 20 inches.
What is the difference between classic and petite bracelets?
Classic beads are larger. They are 14 mm size beads. Classic bracelets have 12 beads per bracelet.
Petite beads are smaller beads. They are 10 mm size beads. Petite bracelets have 17 beads per bracelet.
Although the Classic Bead Bracelets are larger, the Petite Bead Bracelets tend to have a slightly looser fit because they have more beads.
What is the Relaxed Fit Collection?
We offer our bestselling designs in Relaxed Fit bracelets and necklaces with additional beads added for comfort fit.
Relaxed Fit Classic Bracelets have 2 additional beads. Relaxed Fit Classic Necklaces have 4 additional beads.
Can I order any bracelet or necklace in Relaxed Fit size?
We offer a selection of our bestselling designs in Relaxed Fit bracelets and necklaces. We are happy to make any Classic bracelet into a Relaxed Fit for an additional, custom order charge. All custom orders are nonrefundable and take 3-4 weeks to process.
Custom order Relaxed Fit bracelets are $85.00; custom order Relaxed Fit necklaces are $145.00. Please visit this link Restringing form (requires Adobe Acrobat)
What size bracelet should my little girl choose for her age - petites or little girls?
Our little girls' bracelets normally fit girls from 4 - 10 years of age. If your girly girl is tall or going into her "tween" years, we suggest the petite bracelet, which will fit her right thru college!
How long are the pendants?
Our sterling pendants come on an 18" chain.
Can I have beads added to my watch?
Yes, but there is an additional charge. See Restringing/Adding Beads Form. Restringing form (requires adobe acrobat)
Can I special order a watch?
Sorry, we are not able to process special orders on watches. However, check out our online section of watches for the complete current assortment. Let us know your special request and we'll pass the suggestion along to Angela for possible future collections.
Can I buy individual beads
We do not sell individual beads.
Is it possible to have my bracelet or necklace restrung?
Yes, we are happy to restring your Angela Moore jewelry for a nominal charge. See Restringing/Adding Beads Form. Download Restringing form (requires adobe acrobat)
Can I ask for a special design to be made?
Email us your design ideas, because we may be working on that very theme! We will keep your request on file and if the design becomes available we will let you know. We regret that we are unable to assemble custom orders.
What are the beads made of?
The beads are made of a resin-based material, which makes them comfortable to wear and easy to care for..
Is the jewelry durable?
Our jewelry is strung on heavy gold or silver toned elastic cord and very durable with normal wear.
How often will my bracelet (necklace) need to be restrung?
With normal wear, your jewelry should look great indefinitely. However, if you are very active or wear the same piece of jewelry daily (i.e. watch), you may want to send it to us periodically to be restrung for a nominal fee..
Many fine jewelry collections have a one year restringing recommendation, but our products generally look great for years.
Are your products lead-free?
Thanks for your inquiry and we agree that having lead free products is of utmost importance. You can shop with confidence when selecting from our collections. They are tested on a periodic basis and are confirmed to be lead free.
We are committed to quality products with collections that "give back" to health, education and environmentally worthy causes, such as Earth Day, Breast Cancer and our new Autism Awareness theme.
How do I care for/clean my Angela Moore jewelry?
Treat your jewelry as you would fine pearls. Avoid direct exposure to hairspray, perfume or scented lotions. Wear our jewelry to the pool or beach, but remove before swimming to keep that great luster. Clean with a soft, damp cloth.
Why did my fluted silver- or gold-plated accents change color if I haven't worn them?
It's possible that the hand-enameled material on the fluted silver- or gold-plated accents may have reacted to something in the environment; but more likely it is because the item has come in contact with hairspray, perfume, scented lotions, sunscreens, or rejuvenating moisturizers. If your item has been purchased within the 120 warranty period, you may return it to us for restringing at no restringing or shipping charge.
If the item was purchased before that, we are happy to restring it for you for a nominal fee and ask you to visit the link Restringing form (requires adobe acrobat) for details. Feel free to contact our Customer Service Dept (800 927-5470) with additional questions that pertain to your specific situation.
Do you do custom orders?
We regret that we are unable to process custom orders, but we are happy to pass along any suggestions, as we may be working on a design for that very theme!
Do you offer a warranty?
We are proud of our quality and our goal is customer satisfaction.
We are pleased to offer the following warranties:
Angela Moore jewelry 120 day warranty
Angela Moore quartz watch movements 1 year warranty.
What is your Return/Exchange Policy?
We are happy to accept catalog or web purchases for exchange or credit within 30 days of purchase. Gift recipients may return items for exchange or merchandise credit only. Unfortunately, and without exception, we are unable to accept returns on merchandise that has been used or worn. Please send your package to us via an insured and prepaid method. Include the packing slip and the completed Return/Exchange form. Adjustments to credit cards will be made within two billing cycles. Shipping and handling fees are not refundable on exchanges or returns. Please note that if an item has been shipped to you free of charge through a promotion, we will make a deduction for the shipping charge.
Angela's Attic items may be returned within 30 days of purchase for merchandise credit only.
All sales are final on Super Saver items..
Unfortunately, our Retail stores are unable to process returns/exchanges on items purchased through our catalog or website.
Send all returns to:
Angela Moore Returns Dept.
Newport Corporate Park
Two Corporate Place, Suite 301
Middletown, RI 02842
Do you honor price adjustments?
Yes, we do issue price adjustments; however, your order must have been placed no more than 7 days before the price was changed. Please have your invoice number ready and contact our Customer Service Dept to see if you are eligible for a price adjustment.
Your inquiry must be made within the 7 day window. Price adjustments will not be issued if your order has already received a discount (including price adjustments, promotional codes, etc.)
What should I do if I have additional questions?
Our Customer Service team is happy to help answer any additional questions you may have.
Please contact our Catalog or Customer Service Divisions at 800 927-5470 Mon-Friday 9am-5pm EST